Taxi Support
Taxi Operator & Dispatch Services
Running a taxi service is a round-the-clock challenge, coordinating drivers, answering calls, managing peaks and covering night shifts. At Tranzcript, we specialise in making your operations smoother and more efficient.
Since 2008, we’ve supported taxi companies across the UK with 24/7 dispatch and customer service.
What sets us apart? We provide dedicated agents for each client, no pools, no rotating staff. Your team remains consistent, becoming a trusted extension of your business.
Our experience spans sectors including legal, financial, property, and medical, so our agents bring professionalism, care and attention to detail to every interaction.
Service Capabilities
Tranzcript handles taxi operator and dispatch tasks, ensuring smooth bookings and efficient customer communication.
Other Services
We help optimize your telephone systems, reduce unnecessary bills, and improve your overall communication setup.
Pay as you go services
Access professional taxi support through our flexible pay as you go plans without long-term contracts.
Our Professional Support & Digital Solutions
Operator
Our taxi operator services streamline communication between drivers and customers. We manage bookings, schedules, and performance to ensure reliable, on-time rides, delivered with professionalism and efficiency.
Dispatch
Our advanced dispatch system instantly connects passengers with the nearest driver, reducing wait times, optimizing routes, and enhancing fleet management to deliver faster, more convenient, and cost-effective rides every time.
Complaint Handling
We prioritize customer satisfaction through a structured process that records feedback, resolves complaints promptly, and ensures fairness, building trust, transparency, and lasting loyalty to strengthen your taxi business relationships.
Billing
We make fare management simple with clear, automated billing. Whether cash or digital payments, you get accurate records, secure transactions, and timely settlements—reducing errors and giving your taxi business peace of mind.
Driver Training
We provide driver training programs centered on safety, service, and efficiency. Skilled drivers improve passenger satisfaction, lower risks, and strengthen your taxi brand’s reputation in today’s competitive transport market.
Marketing
We boost your taxi business with smart marketing—digital strategies, social media, and local outreach. Our campaigns attract more passengers, build brand visibility, and keep you ahead of competitors with real results.
Values
Dedicated Staffing with Guaranteed Savings
We provide permanently dedicated staff to all our clients. As a result the customer gains consistency, flexibility and peace of mind in terms of service. A typical cost saving of approximately 50% is achieved in the BPO sector (basic services) while maintaining or increasing the productivity levels.
Flexibility
We offer maximum flexibility to clients, including ad-hoc services, overtime work, and holiday support when needed. These options can be arranged as required, ensuring you have the right level of assistance exactly when your operations demand it.
Cost Effectiveness
Our services reduce client costs significantly, often cutting expenses by nearly 50 percent compared to in-house teams. Reach out to our sales team to learn how we can help you save money while maintaining a high standard of service delivery.
High Efficiency
We deliver efficiency and productivity by hiring skilled, dedicated staff at our offshore branches. Clients receive staff profiles for selection, ensuring the right talent is matched to their requirements, resulting in better service and faster turnaround.
Tailor Made Services
Every client has unique needs, and we provide customized services to match. From specialized support to flexible service plans, our team can design a solution around your business requirements. Contact our sales team to learn how we can tailor services for you.
Unique Concept
Tranzcript was founded by industry experts who understand business needs. We provide dedicated staff instead of shared teams, ensuring clients get consistent service, accountability, and the same trusted professionals handling every task for quality support.
Customer Focused Services
We assign dedicated staff to each client, creating trust and smooth operations. Our approach builds strong relationships, making the team feel like part of your office, ensuring adaptability to your style and dependable support.
Frequently Asked Questions
Our operators handle customer calls, manage ride bookings, update trip schedules, and provide real-time support to passengers and drivers. This ensures smoother communication and fewer missed rides.
We use a system-driven process where dispatchers assign the nearest available driver to a passenger request. This reduces wait times, improves efficiency, and keeps both drivers and customers satisfied.
Yes. Our operator and dispatch teams are trained to manage high call volumes and multiple booking requests simultaneously without delays.
Absolutely. We can run operations round-the-clock so your taxi service never misses a booking—whether it’s peak hours, weekends, or late nights.
Dispatchers follow a structured system that assigns trips based on driver availability, location, and queue order. This prevents favoritism and ensures fair trip distribution.
Yes. We offer flexible support that can be scaled up during peak seasons or scaled down when demand is low, so you only pay for what you need.
